Comments on: If QTP hangs or freezes on new installation

By: Anand

Anand — Tue, 27 Jul 2010 10:04:31 +0000

I have the same problem.I installed QTP 10 and once the installation is complete and resart machine and trying to open QTP,as mentioned above it will go through the add in screen(selected java and web) and when it reached the sart up page it freeze(even the complete system hangs).Any idea what may be the issue?

By: Ankur

Ankur — Fri, 16 Jul 2010 11:42:56 +0000

@Jes: We are talking about post installation here and not before installation.

By: Jes

Jes — Wed, 14 Jul 2010 06:00:19 +0000

If it’s new installation, how come you can repair it in ‘Add/Remove Program” menu when it’s not installed yet?

By: Solomon

Solomon — Fri, 09 Jul 2010 19:00:26 +0000

I removed everything from my machine (I really mean everything – all that was not essential including Java Runtime Environment, .NET Framework Versions, all utilities including Symantec Live Updater, Microsoft Live Updater, Screen Capturing Utilities, Add-ons from Microsoft and Adobe like Silverlight, Adobe AIR, etc)

· Removed QC client using the cleaning (.BAT) utility from HP

· Removed all QC and QTP add-ins

· Removed QT

· Removed all HP products from the machine including HP Service Test

· Deleted all folders showing anything like “HP” or Mercury” from the machine

· Deleted all entries from registry referring to HP or Mercury from HKEY_LOCAL_MACHINE > Software. Did the same for HKEY_USERS > Default > Software, and HKEY_CURRENT_USER > Software

· Restarted machine

Started QTP installation and got .NET Framework requirement as expected. Installed.NET 2.0 through QTP setup, and went on to install QTP (only) without selecting any add-in except Web

Restarted machine without installing anything else (No add-ins or patches were installed). Launched QTP and got prompt for license. Installed concurrent license (interestingly string was pre populated – so some threads were still attached even after cleaning everything)

Launched QTP … and still the same thing … it crashed immediately after opening the main QTP screen after it had been through license validation and Add-ins window soon after reaching editor where it shows half editor and cuts the right half

By: Bhausaheb(Raje)

Bhausaheb(Raje) — Wed, 16 Dec 2009 17:59:23 +0000

we are using external Excel as input for QTP and which crashes after opening Excel sheet let me know what is reason I closed all the excel objects

By: In case your QTP crashes frequently… check this out… | Learn QTP

Sun, 06 Dec 2009 16:49:31 +0000

[...] If QTP hangs or freezes on new installation [...]

By: kevinom1

kevinom1 — Wed, 01 Jul 2009 07:01:52 +0000

i have installed version 10.0 on my desktop.
while using qtp for update mode, maintenance run mode it frequently crashes my machine. ie when i click on the finish button of an apparently successful test run it crashes. what can i do?