Has anybody done automation of CRM application?
Yes, What is the issue you are facing.
I am using java 9.1 Add-in with QTP 9.2
But QTP is not recording all the actions and recognizing group of objects as a single object with no unique property.
Try to provide as much detail as possible while asking a question, it will save time...
what are the add-ins you have selected?
Is your app web based? or is a desktop application?